Coronavirus (COVID-19) Infection Prevention & Control Policy For AMBYS AESTHETICS CLINIC / 141a London Road, Knebworth, SG36EX
All of us have been affected by the coronavirus (COVID-19) pandemic and we sincerely hope that your family have kept safe and well. We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the clinic we have implemented a number of changes which we would like to make you aware of. We have since made a number of changes in the way that we operate that you will notice when you next visit.
If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again.
If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. You will be turned away if you show signs of being unwell. (Even if you are convinced it is a common cold PLEASE DO NOT VISIT – some of our team live with vulnerable family members and it is important we keep them safe).
We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/ other. Deposits/booking fees can be rescheduled until further notice but cannot be refunded.
Visiting the Clinic
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.
Please attend your appointment alone in order to reduce human contact for our staff. Unfortunately, friends and family members cannot enter the premises. If you have booked appointments with friends or family members back to back then please continue to come to the clinic alone – one at a time. We understand that you may be from the same household but this is in order to protect our staff and others in the clinic.
We have increased the frequency of cleaning in the clinic including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
You will have access to soap and hot water to wash your hands with as soon as you enter the clinic and we will also have hand sanitiser available for you to use when you come into the clinic.
We will understand and not be offended if you wish to wear a face mask or wear disposable gloves when you visit the clinic and during your treatment if this is appropriate.
Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / face masks / aprons where appropriate.
We can confirm that the laundering of salon towels and uniforms is a priority and we can assure you that all salon laundry is washed at 60c.
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely.
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let us know and we will do what we can to satisfy you.
After the treatment
In order to avoid handling of cash, we would prefer if you could pay for your treatment by card.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you for your understanding.